FAQ: Dragonbond: Lords of Vaala
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will there be a Pledge Manager?

Yes, we will be working with Backerkit to manage your pledge orders.

When the campaign ends you will receive an email with a link to your personal survey.

This will ask your mailing address for shipping, the language version required, and which optional buys (add-ons) you wish to include in your order. Next, we calculate shipping fees based on weight so that you can pay the correct amount for shipping.

You can back with 1USD and then upgrade your rewards in the pledge manager.

Last updated: August 02, 2021 08:44

Where can I play Lords of Vaala?

If you want to play the game we set it up for you in tabletopia, here’s the link -> https://tabletopia.com/playground/db-lov-wfg185/play-now

Last updated: August 02, 2021 11:21

How do I pledge?

In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.

Last updated: August 02, 2021 11:27

What payment methods can I use?

You can use any debit or credit card associated with Visa, Master Card, or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

Last updated: August 02, 2021 11:27

What does it mean to back a project (pledge)?

When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

Last updated: August 02, 2021 11:27

When is my money collected?

Your money will be collected only after the project ends on August 26th, 2021. If the project is canceled for any reason, you won’t be charged.

Last updated: August 02, 2021 11:27

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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